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Requesting Remote Assistance

If you find yourself in need of computer help and the person who can help either needs to see what you’re looking at, or needs to ‘drive’, what you need to do is Request Remote Assistance.

First, if you don’t have Messenger running: find Messenger (type ‘Messenger’ into the Start menu), and sign in with your Windows Live ID.

Finding Messenger

Find the person you want to assist you and start a chat with them. The option to Request Remote Assistance is in the menu bar, which by default is hidden. To find the menu bar select the more options button (two left arrows) at the bottom of chat window and select “Show the menu bar”.

Show Menu Bar

With the menu bar showing, find the actions menu and select “Request Remote Assistance”.

Request Remote

More information about Remote Assistance can be found at Windows Remote Assistance: Frequently Asked Questions.

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